FAQS

Do I need a referral?

No. It is as easy as requesting our services. You may be a spouse, a family member or a friend of someone who needs some extra care. We also receive requests/referrals from doctors and other healthcare professionals and organisations.

What training do your personal carer’s/assistants in nursing have?

Our personal care staff hold a minimum of Certificate III Aged Care (or Home and Community Care). Our assistants in nursing are 2nd or 3rd year Bachelor of Nursing students which have completed practical training placements during their course equivalent to that of Certificate III in Aged Care.

Registered and Enrolled Nurses are registered with Australian Health Practitioner Regulation Agency AHPRA.

How do you screen your staff?

All staff are required to:

  • Attend a face-to-face interview;
  • provide a minimum of two professional references which are cross checked;
  • supply 100 points of original identification (not a copy) to conform to the personal identification system adopted by the Australian government;
  • consent to a criminal history check. Nursing HQ utilises a third party to perform national police checks. Nursing HQ will not accept pre-existing criminal history checks;
  • be verified for 'Right to work in Australia' through Visa Entitlement Verification Online (VEVO);
  • have achieved an English Second Language Score (ESLS) of seven (7) or higher, or A and B’s only on an Occupational English test (OET);
  • have a valid immunisation status.

Where applicable, staff are required to:

  • produce a valid current driver’s licence;
  • produce original (not copy) comprehensive motor vehicle insurance certificate;
  • produce original (not copy) current motor vehicle registration certificate;
  • provide a positive current blue card;
  • provide academic and clinical placement records.

Registered and Enrolled Nurses are checked for current registration with the Australian Health Practitioner Regulation Agency (APHRA).

How much care can you provide?

Bookings can be:

  • From as little as one visit and as needed
  • Regular basis; short or long term
  • 24 hour a day care
  • Overnight care

Can I make a booking at short notice?

Yes. Keeping in mind our care staff may already be engaged by other clients. However, we endeavour to do our utmost to meet your needs.

Can I change a booking?

Of course, your family member’s needs may change and we can alter your booking to meet those needs.

Can I cancel a booking?

Yes. We require a minimum of eight (8) hours notice.

Can you provide someone who can drive my family member around?

Yes. Our carer’s can drive your family member in their own car or a car supplied by yourself. If the carer uses their own motor vehicle, a per kilometre fee will be charged. If it is in a car supplied by yourself you will need to check with your insurance company terms and conditions.

Will we get the same carer?

This depends on the care and frequency of care required. We endeavour to match our personal carer’swith our client’s for continuity. However, for 24 hour care this may be shared between tow (2) or three (3) carer’s to minimise fatigue issues.

What if we feel the carer provided to us does not meet our needs?

We can replace the carer for any reason at your request.

Do you have to be a certain age to receive this service?

Yes. Sixteen (16) years or older.

How much does Nursing HQ HomeCare Cost?

Each client has individual needs please contact us to discuss your needs and we can provide you with a quote

Do I need to sign a contract?

No. Services are provided on a needs basis, fee-for-service.

When will I receive an account and how do I pay?

Our terms of business is seven (7) days and can be paid by electronic funds transfer (EFT) or by cheque. We do not accept cash or credit card.

Am I able to claim this service on my private health fund?

All health funds and policies are different you will need to contact your health fund to ask them this question.

Do you still have a question?

Feel free to call Nursing HQ on 07 3161 6168 for a personal, no obligation and confidential consultation.